EVERYDAY our company will PASSIONATELY EXCEED the EXPECTATIONS of the buyers, sellers and agents that we SERVE by guiding them to have smooth, successful transactions. We will develop the careers of our FAMILY of agents and staff, through HARD WORK, INTEGRITY and PROVEN PROCESSES that are the best in the industry!!
Integrity is our moral compass and it is the golden rule we live by. We practice integrity every day in everything we do. We are honest and truthful in every situation even when no one is watching. We demonstrate sound moral and ethical principles and work hard to build, protect, and uphold integrity with our team, clients, and the community. In upholding Integrity first and foremost, we understand that this protects us as a culture, a team, and as individuals. Integrity is the root of our core values.
Go the Extra Mile
We always go the extra mile for customers, co-workers, and the company. We strive to always over-deliver and exceed people’s expectations at everything we do, and we do so with enthusiasm. We understand that going the extra mile for people is what results in word of mouth, which is the driving force behind real growth. We strive to WOW people with our outstanding customer service. It’s not just something we say, it’s something we do and our daily actions reflect this.
We stay humble and practice humility when it comes to our own progress and accomplishments. We don’t take the credit for our individual successes, but instead give credit to the people who make our individual successes possible. We always give credit to others for a job well done and accept full responsibility when things go poorly. We are humble and trustworthy in the humility of others and treat everyone with a humbling respect. We always remain compassionate and considerate to everyone we encounter.
We are self-motivated to stay on-task and get the job done. We are driven and focused on the company and its progress, from the big picture all the way down to the finite details of every task we take on. We are strong enough to hold ourselves accountable and we can be relied on to consistently exceed the expectations set for us.
We do not wait to be told to do something. When we see something that needs to be done, we do it. We always take the initiative to get tasks done without being asked. We are self-driven and look to constantly push ourselves forward and do what needs to be done to succeed. We don’t sit and wait for someone to tell us the next step to take; we anticipate the path and contribute accordingly without needing to be carried. We don’t need someone else to hold a carrot in front of us. We find our own carrots and hold them for ourselves, knowing that improving the company any way we can benefits all.
Build Positive & Fun Relationships
We work to build positive and fun relationships both internally and externally, and we know that the success of the business is built upon this. Quality, positive relationships are what successful businesses and successful people thrive on. When we are consistently making efforts to build strong relationships with everyone we encounter it creates strong bonds and friendships, and ultimately creates lifetime customers and loyalty to the brand. When we are enthusiastic and excited to help our clients, co-workers, and the company, they will reciprocate that excitement about us. We can lose a customer but we can never lose a friend.
We are always learning and striving to better the company and ourselves. We believe in taking the time to learn things on our own to better ourselves personally and improve our performance. We know that learning is essential to growing and that our personal growth and performance have a direct impact on the company’s growth and performance. We work to get better every day and constantly push ourselves for personal progress and make it a point to never be the weak link on the team. We are visionaries in our industry. We push ourselves to maintain a high standard of knowledge and to be forward thinkers. We know that education is a large part of what we do and knowledge is one of the greatest forms of value we can provide our clients, our community, and ourselves.
We always give more than we take. We always put others and the company before individual accolades. We always do the right thing and make our decisions based on what is the morally right thing to do. We don’t seek out personal gain from what we do and the decisions we make, instead we make decisions based on what’s best for others and what’s best for the company. We believe that ultimately what is best for the company is best for us.
We always accept full responsibility for our actions and performance. When we identify an issue or are given a task, we own that issue or task and see it through to its completion. We don’t shift blame. Nothing we are aware of is ever someone else’s fault; we always take it fully upon ourselves to make it right.
We believe in the big picture, the direction we are all collectively going, and exactly what needs to be done to get there. We are enthusiastic, passionate, and believe in everything that Matt Smith Real Estate Group stands for, including these core values. We stand for and protect our culture and core values above all else and live by them both inside and outside of the office. This is who we are fundamentally at our core. And we believe in that.